RETURN OF DOMESTIC [US] ORDERS:
- Customers are able to return items within 15 days from when the order was received. After 15 days, a purchase/return is no longer eligible for a refund.
- Items must be clean and unworn. If the items are worn/dirty, we will refuse the exchange/refund and return them back to you.
- Shoes must be in original shoe box, shoe box must be in a shipping box. Please do not add any stickers on our FAN ALL FLAMES shoe box.
- Items that do not meet this criteria will be denied.
- Failure to follow these guidelines will result in a $5 restocking fee.
- FAN ALL FLAMES is not responsible for any shipping charges that may occur from a return.
FAN ALL FLAMES
13961 Ramona Ave.
Chino, CA, 91710
- Once FAN ALL FLAMES receives a customer's package, their refund will be processed within 7 business days. The customer will be notified via the same email used to purchase the order.
- Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information. (Typically 3-5 business days).
- Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
ALL INTERNATIONAL SALES ARE FINAL. Please also note FAN ALL FLAMES is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to FAN ALL FLAMES, FAN ALL FLAMES will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS.